How to Rank: 25 Step SEO Master Blueprint

Posted by Cyrus Shepard If you’re like most SEOs, you spend a lot of time reading. Over the past several years, I’ve spent 100s of hours studying blogs, guides, and Google patents. Not long ago, I realized that 90% of what I read each doesn’t change what I actually do – that is, the basic work of ranking a web page higher on Google . For newer SEOs, the process can be overwhelming. To to simplify this process, I created this SEO blueprint. It’s meant as a framework for newer SEOs to build their own work on top of. This basic blueprint has helped, in one form or another, 100s of pages and dozens of sites to gain higher rankings. Think of it as an intermediate SEO instruction manual, for beginners. Level : Beginner to Intermediate Timeframe : 2 to 10 Weeks What you need to know: The blueprint assumes you have basic SEO knowledge: you’re not scared of title tags, can implement a rel=canonical, and you’ve built a link or two. (If this is your first time to the rodeo, we suggest reading the Beginners Guide to SEO and browsing our Learn SEO section .) Keyword Research 1. Working Smarter, Not Harder Keyword research can be simple or hard, but it should always be fun. For the sake of the Blueprint, let’s do keyword research the easy way. The biggest mistakes people make with keyword research are: Choosing keywords that are too broad Keywords with too much competition Keywords without enough traffic Keywords that don’t convert Trying to rank for one keyword at a time The biggest mistake people make is trying to rank for a single keyword at a time . This is the hard way. It’s much easier, and much more profitable, to rank for 100s or even 1,000s of long tail keywords with the same piece of content. Instead of ranking for a single keyword, let’s aim our project around a keyword theme . 2. Dream Your Keyword Theme Using keyword themes solves a whole lot of problems. Instead of ranking for one Holy Grail keyword, a better goal is to rank for lots of keywords focused around a single idea. Done right, the results are amazing. I assume you know enough about your business to understand what type of visitor you’re seeking and whether you’re looking for traffic, conversions, or both. Regardless, one simple rule holds true:  t he more specific you define your theme, the easier it is to rank. This is basic stuff, but it bears repeating. If your topic is the football, you’ll find it hard to rank for  “Super Bowl,” but slightly easier to rank for “Super Bowl 2014” – and easier yet to rank for “Best Super Bowl Recipes of 2014.” Don’t focus on specific words yet – all you need to know is your broad topic. The next step is to find the right keyword qualifiers. 3. Get Specific with Qualifiers Qualifiers are words that add specificity to keywords and define intent. They take many different forms. Time/Date : 2001, December, Morning Price/Quality : Cheap, Best, Most Popular Intent : Buy, Shop, Find Location : Houston, Outdoors, Online The idea is to find as many qualifiers as possible that fit your audience. Here’s where keyword tools enter the picture. You can use any keyword tool you like, but favorites include Wordstream , Keyword Spy , SpyFu , and Bing Keyword Tool and Übersuggest . For speed and real-world insight, Übersuggest is an all-time SEO favorite. Run a simple query and export over 100 suggested keyword based on Google’s own Autocomplete feature – based on actual Google searches. Did I mention it’s free? 4. Finding Diamonds in the Google Rough At this point you have a few dozen, or a few hundred keywords to pull into Google Adwords Keyword Tool . Pro Tip #1: While it’s possible to run over a hundred keyword phrases at once in Google’s Keyword Tool, you get more variety if you limit your searches to 5-10 at a time. Using “Exact” search types and “Local Monthly” search volume, we’re looking for 10-15 closely related keyword phrases with decent search volume, but not too much completion. Pro Tip #2 : Be careful trusting the “Competition” column in Google Adwords Keyword Tool. This refers to bids on paid search terms, not organic search. 5. Get Strategic with the Competition Now that we have a basic keyword set, you need to find out if you can actually rank for your phrases. You have two basic methods of ranking the competition: Automated tools like the Keyword Difficulty Tool Eyeballing the SERPs If you have an SEOmoz PRO membership (or even a free trial) the Keyword Difficulty Tool calculates – on a 100 point scale – a difficulty score for each individual keyword phrase you enter. Keyword phrases in the 60-70+ range are typically competitive, while keywords in the 30-40 range might be considered low to moderately difficult. To get a better idea of your own strengths, take the most competitive keyword you currently rank #1 or #2 for, and run it through the tool. Even without automated tools, the best way to size up the competition is to eyeball the SERPs . Run a search query ( non-personalized ) for your keywords and ask yourself the following questions: Are the first few results optimized for the keyword? Is the keyword in the title tag? In the URL? On the page? What’s the Page and/or Domain Authority of the URL? Are the first few results authorities on the keyword subject? What’s the inbound anchor text? Can you deliver a higher quality resource for this keyword? You don’t actually have to rank #1 for any of your chosen words to earn traffic, but you should be comfortable cracking the top five. With keyword themes, the magic often happens from keywords you never even thought about. Case Study: Google Algo Update When SEOmoz launched the Google Algorithm Change HIstory (run by Dr. Pete ) we used a similar process for keyword research to explore the theme “ Google Algorithm ” and more specifically, “ Google Algorithm Change .” According to Google’s search tool, we could expect a no more than a couple thousand visits a month – best case – for these exact terms. Fortunately, because the project was well received and because we optimized around a board keyword theme of “Google Algorithm,” the Algo Update receives lots of traffic outside our pre-defined keywords. This is where the long tail magic happens: How can you improve your chances of ranking for more long tail keywords? Let’s talk about content, architecture, on-page optimization and link building. Content 6. Creating Value Want to know the truth? I hate the word content. It implies words on a page, a commodity to be produced, separated from the value it creates. Content without value is spam. In the Google Algorithm Update example above, we could have simply written 100 articles about Google’s Algorithm and hoped to rank. Instead, the conversation started by asking how we could create a valuable resource for webmasters. For your keyword theme, ask first how you can create value. Value is harder to produce than mere words, but value is rewarded 100x more. Value is future proof & algorithm proof. Value builds links by itself. Value creates loyal fans. Value takes different forms. It’s a mix of: Utility Emotional response Point of view (positive or negative) Perceived value , including fame of the author Your content doesn’t have to include all 4 of these characteristics, but it should excel in one or more to be successful. A study of the New York Times found key characteristics of content to be influential in making the Most Emailed list. Source: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1528077 7. Driving Your Content Vehicle Here’s a preview: the Blueprint requires you create at least one type of link bait, so now is a good time to think about the structure of your content. What’s the best way to deliver value given your theme? Perhaps it’s an Infographic Video series A new tool An interview series Slide deck How-to guide Q&A Webinar or simple blog post Perhaps, it’s all of these combined. The more ways you find to deliver your content and the more channels you take advantage of, the better off you’ll be. Not all of your content has to go viral, but you want to create at least one “tent-pole” piece that’s better than anything else out there and you’re proud to hang your hat on. If you need inspiration, check out Distilled’s guide to Viral Linkbait or QuickSprout’s Templates for Content Creation . 8. Title – Most Important Work Goes Here Spend two hours, minimum, writing your title. Sound ridiculous? If you’re an experienced title writer like Rand Fishkin, you can break this rule. For the rest of us, it’s difficult to underplay the value delivered by a finely crafted title. Write 50 titles or more before choosing one. Study the successful titles on Inbound.org , Mashable , Wired , or your favorite publication. Whatever you do, read this fantastic post by Dan Shure and the headline resources at CopyBlogger . 9. Length vs. Depth – Why it Matters How long should your content be? A better question is: How deep should it be? Word count by itself is a terrible metric to strive for, but depth of content helps you to rank in several ways. Adds uniqueness threshold to avoid duplicate content Deeper topic exploration makes your content “about” more Quality, longer content is c orrelated with more links  and higher rankings I. Uniqueness At a minimum, your content needs to meet a minimum uniqueness threshold in order for it to rank. Google reps have gone on record to say a couple sentences is sometimes sufficient, but in reality a couple hundred words is much safer. II. Long Tail Opportunities Here’s where the real magic happens. The deeper your content and the more in-depth you can explore a particular topic, the more your content becomes “about.” The more your content is “about”, the more search queries it can answer well. The more search queries you can answer well, the more traffic you can earn. Google’s crawlers continently read your content to determine how relevant it is to search queries. They evaluate paragraphs, subject headings, photographs and more to try to understand your page. Longer, in-depth content usually send more relevancy signals than a couple short sentences. III. Depth, Length, and Links Numerous correlation studies have shown a positive relationship between r ankings and number of words in a document . “The length in HTML and the HTML within the tag were the highest correlated factors, in fact with correlations of .12 they could be considered somewhat if not hugely significant. While these factors probably are not implemented within the algorithm, they are good signs of what Google is looking for; quality content, which in many cases means long or at least sufficiently lengthy pages.” – Mark Collier The Open Algorithm This could be attributed longer, quality content earning more links. John Doherty examined the relationship between the length of blog posts on SEOmoz and the number of links each post earned, and found a strong relationship . 10. Content Qualities You Can Bank On If you don’t focus on word count, how do you add quality “depth” to your content? SEOs have written volumes about how Google might define quality including metrics such as reading level, grammar, spelling, and even Author Rank . Most is speculation, but it’s clear Google does use guidelines to separate good content from bad. My favorite source for clues comes from the set of questions Google published shortly after the first Panda update. Here are a few of my favorites. 11. LDA, nTopic, and Words on the Page Google is a machine. It can’t yet understand your page like a human can, but it’s getting close. Search engines use sophisticated algorithms to model your sentences, paragraphs, blocks,  and content sections . Not only do they want to understand your keywords, but also your topic, intent, and expertise as well. How do you know if your content fits Google’s model of expectations? For example, if your topic is “Super Bowl Recipes,” Google might expect to see content about grilling, appetizers, and guacamole. Content that addresses these topics will likely rank higher than pages that talk about what color socks you’re wearing today. Words matter. SEOs have discovered that using certain words around a topic associated with concepts like LDA and nTopic are correlated with higher rankings . Virante offers an interesting stand alone keyword suggestion tool called nTopic. The tools analyzes your keywords and suggests related keywords to improve your relevancy scores. 12. Better than LDA – Poor Man’s Topic Modeling Since we don’t have access to Google’s computers for topic modeling, there’s a far simpler way to structure your content that I find far superior to worrying about individual words: Use the keyword themes you created at the beginning of this blueprint. You’ve already done the research using Google’s keyword tool to find closely related keyword groups. Incorporating these topics into your content may help increase your relevancy to your given topic. Example: Using the Google Algorithm project cited above, we found during keyword research that certain keywords related to our theme show up repeatedly, time and time again. If we conducted this research today, we would find phrases like “ Penguin SEO ” and “ Panda Updates ” frequently in our results. Google suggests these terms via the keyword tool because they consider them closely related. So any content that explored “Google Algorithm Change” might likely include a discussion of these ideas. Note: This isn’t real LDA, simply a way of adding relevant topics to your content that Google might associate with your subject matter. 13. Design Is 50% of the Battle If you have any money in your budget, spend it on design . A small investment with a designer typically pays outsized dividends down the road. Good design can: Lower bounce rate Increase page views Increase time on site Earn more links Establish trust … All of which can help earn higher rankings. “Design doesn’t just matter, it’s 50% of the battle.” -Rand Fishkin Dribbble.com is one of our favorite source of design inspiration. Architecture Here’s the special secret of the SEO Blueprint: you’re not making a single page to rank; you’re making several. 14. Content Hubs Very few successful websites consist of a single page. Google determines context and relevancy not only by what’s on your page, but also by the pages around it and linking to it. The truth is, it’s far easier to rank when you create Content Hubs exploring several topics in depth focused around a central theme. Using our “Super Bowl Recipes” example, we might create a complete section of pages, each exploring a different recipe in depth. 15. Linking the Hub Together Because your pages now explore different aspects of the same broad topic, it makes sense to link them together. Your page about guacamole relates to your page about nachos . Your page about link building relates to your page about infographics . Your page about Winston Churchill relates to major figures of World War II . It also helps them to rank by distributing PageRank , anchor text, and other relevancy signals . 16. Find Your Center Content Hubs work best with a “hub” or center. Think of the center as the master document that acts as an overview or gateway to all of your individual content pages. The hub is the authority page. Often, the hub is a link bait page or a category level page. It’s typically the page with the most inbound links and often as a landing page for other sections of your site. For great example of Hub Pages, check out: CopyBloggers Magnetic Headlines SEOmoz’s Learn SEO Amazon’s author pages (this one about Stephen King) On-Page Optimization 17. Master the Basics You could write an entire book about on-page optimization. If you’re new to SEO, one of the best ways to learn is by using SEOmoz’s On-page Report Card (free, registration required) The tool grades 36 separate on-page SEO elements, gives you a report and suggestions on how to fix each element. Working your way through these issues is an excellent way to learn (and often used by agencies and companies as a way to teach SEO principals) Beyond the basics, let’s address a few slightly more advanced tactics to take advantage of your unique keyword themes and hub pages, in addition to areas where beginners often make mistakes. 18. Linking Internally for the Reasonable Surfer Not all links are created equal (One of the greatest SEO blog posts ever written!) So, when you interlink your internal pages within your content hub together, keep in mind a few important points. Links from inside unique content pass more value than navigation links. Links higher up the page pass more value than links further down. Links i n HTML text pass more weight than image links. When interlinking your content, it’s best to keep links prominent and “editorial” – naturally link to your most important content pages higher up in the HTML text. 19. Diversify Your Anchor Text – Naturally If Google’s Penguin update taught us anything, it’s that over-thinking anchor text is bound to get us in trouble. When you link naturally and editorially to other places on the web, you naturally diversify your anchor text . The same should hold true when you link internally. Don’t choose your anchor text to fit your keywords;  choose your anchor text to fit the content around it . Practically speaking, this means linking internally with a mix of partial match keyword and related phrases . Don’t be scared to link occasionally without good keywords in the anchor – the link can still pass relevancy signals. When it comes to linking, it’s safer to under-do it than over-do it. Spouce: Google’s SEO Starter Guide 20. Title Tags – Two Quick Tips We assume you know how to write a compelling title tag. Even today, keyword usage in the title tag is one of the most highly correlated on-page ranking factors that we know. That said, Google is getting strict about over-optimizing title tags, and appears to be further cracking down on titles “written for SEO.” Keep this in mind when crafting your title tags I. Avoid boilerplates It used to be common to tack on your business phrase or main keywords to the end of every title tag, like so: Plumbing Supplies – Chicago Plumbing and Fixtures Pipes & Fittings – Chicago Plumbing and Fixtures Toilet Seat Covers – Chicago Plumbing and Fixtures While we don’t have much solid data, many SEOs are now asserting that “boilerplate” titles tacked on to the end of every tag are no longer a good idea. Brand names and unique descriptive information is okay, but making every title as unique as possible is the rule of the day. II. Avoid unnecessary repetition – Google also appears (at least to many SEOs) on what’s considered the lower threshold of “keyword stuffing.” In years past it was a common rule of thumb never to repeat your keyword more than twice in the title. Today, to be on the safe side, you might be best to consider not repeating your keywords more than once. 21. Over-Optimization: Titles, URLs, and Links Writing for humans not only gets you more clicks (which can lead to higher rankings), but hardly ever gets you in trouble with search engines. As SEOs we’re often tempted to get a “perfect score” which means exactly matching our title tags, URLs, inbound anchor text, and more. unfortunately, this isn’t natural in the real world, and Google recognizes this. Diversify. Don’t over-optimize . 22. Structured Data Short and simple: Make structured data part of every webpage. While structured data hasn’t yet proven to be a large ranking factor, it’s future-facing value can be seen today in rich snippet SERPs and social media sharing. In some verticals , it’s an absolute necessity. There’s no rule of thumb about what structured data to include, but the essentials are: Facebook Open Graph tags Twitter Cards Authorship Publisher Business information Reviews Events To be honest, if you’re not creating pages with structured data, you’re probably behind the times. For an excellent guide about Micro Data and Schema.org, check out this fantastic resource from SEOGadget . Building Links 23. The 90/10 Rule of Link Building This blueprint contains 25 steps to rank your content, but only the last three address link building. Why so few? Because 90% of your effort should go into creating great content , and 10% into link building . If you have a hard time building links, it may be because you have these numbers reversed. Creating great content first solves a ton of problems down the line: Good content makes link building easier Attracts higher quality links in less time Builds links on its own even when sleeping or on vacation If you’re new to marketing or relatively unknown, you may need to spend more than 10% of your time building relationships, but don’t let that distract you from crafting the type of content that folks find so valuable they link to you without you even asking. 24. All Link Building is Relationships – Good & Bad This blueprint doesn’t go into link building specifics, as there are 100′s of ways to build quality links to every good project. That said, a few of my must link building resources: Jon Cooper’s Complete List of Link Building Strategies StumbleUpon Paid Discovery Citation Labs Promoted Tweets Ontolo eReleases – Press releases not for links, but for exposer BuzzStream Paddy Moogan’s excellent Link Building Book These resources give you the basic tools and tactics for a successful link building campaign, but keep in mind that all good link building is relationship building. Successful link builders understand this and foster each relationship and connection. Even a simple outreach letter can be elevated to an advanced form of relationship building with a little effort, as this Whiteboard Friday by Rand so graciously illustrates.     25. Tier Your Link Building… Forever The truth is, for professionals, link building never ends . Each content and link building campaign layers on top of previous content, and the web as a whole like layers of fine Greek baklava. For example, this post could be considered linkbait for SEOmoz, but it also links generously to several other content pieces within the Moz family, and externally as well; spreading both the link love and the relationship building as far as possible at the same time. SEOmoz links generously to other sites: the link building experience is not just about search engines, but the people experience, as well. We link to great resources, and build links for the best user experience possible. When done right, the search engines reward exactly this type of experience with higher rankings. For an excellent explanation as to why you should link out to external sites when warranted, read AJ Kohns excellent work, Time to Long Click . One of my favorite posts on SEOmoz was 10 Ugly SEO Tools that Actually Rock . Not only was the first link on the page directed to our own SEO tools , but we linked and praised our competitors as well. Linkbait at its finest. Sign up for The Moz Top 10 , a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

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How to Rank: 25 Step SEO Master Blueprint

How Not to Visualize Your Data

Posted by Dr. Pete Lately, I’ve been seeing data visualizations everywhere, including the products in my own kitchen. This week, I had sightings on my tea and my tortilla chips. This is a story about the box my tea came in (for the sake of my marriage, I can’t disassemble the tortilla chip bag until it’s empty), and how sometimes we take marketing too far. Over the weekend, I discovered this “Taste Profile” (the top version is a recreation, since the real graph was only about 1” tall, but all details are accurate to the original): I’m not attacking the company that made this, and I’m not going to “out” them here – their product is actually pretty great. I just want to use this visualization to illustrate some of the wrong ways to do things, in hopes that we can all raise our game a bit. But It’s So Pretty! I admit – the earth tones are nice, and it’s not entirely unappealing. I guess, for a moment, it made me feel better about shelling out $11 for an ounce-and-a-half of leaves. Maybe that’s even good marketing, although I really doubt this 1” tall graphic on the back of the box has ever swayed anyone’s decision. I’m not trying to say that it’s an ugly picture. The problem is that it’s a pleasant distraction disguised as meaningful data. The job of a data-visualization is to communicate an idea better than the raw data itself could. Of course, that also implies that there’s actual data behind the visualization. So, how do we get it wrong? (1) Pick the Shiniest Style We all know that the best chart style can be summed up with two words: “big and shiny!” The radar chart above is pretty shiny – it’s like I’ve discovered some lost continent of tea with my smooth jazz submarine. The problem is that, ultimately, I don’t know what that shape means, and I don’t have anything to compare it to. A radar chart is at its best when comparing two or more profiles. Pick the right tool for the job, not the one that looks the most impressive on your utility belt. Batman is a friend of mine, and you, sir, are no Batman ( disclaimer: I don’t know Batman ). (2) Use a Lot of Fancy Words Umami is the exotic fifth taste (beyond the classic four of sweet, sour, bitter, and salty) – it’s a Japanese word meaning “Haha, I can’t believe I got you to eat sea urchin!” To be fair, at least it has something to do with taste. I honestly have no idea how “Brightness” or “Briskness” apply to tea, and if they do, what the difference is between the two. I do know that Lipton has spent a lot of money making us think their tea is brisk, which raises another point – why do you want to compare your $110/lb. gourmet tea to Lipton? Even “Aroma” is a bit ambiguous – do I want a lot of aroma? What if it’s the aroma of some bad umami that I forgot to put in the fridge last night? The goal of a visualization is to simplify information that’s too complex. If you have to make up big words to do that, then you’re missing the point. (3) More Words? Yes, Please! What really brings a visualization together is to explain each of your terms with even more words, preferably ones that make even less sense. Now, please understand – I have no issue with the French. I think Paris is lovely, it’s cool that you helped us win the American Revolution, and I’ve never eaten “freedom fries”. This product wasn’t made in France, though, and I didn’t buy it in Quebec. The company is based in Milwaukee, Wisconsin. Translating every label on the graph into French isn’t just meaningless – it’s pretentious. These secondary labels only serve to add visual noise and make it harder to pair the main labels to their data points. (4) Keep the Mystery Alive Everyone loves a mystery – you don’t hate Scooby Doo, do you? If you can make your product mysterious enough, everyone will think they need it. Sadly, sometimes smoke and mirrors is all a product has to offer, but in this case the product is really quite good. Adding pseudoscience to the label doesn’t create intrigue – it just makes me wonder if the marketing team is drinking their product or smoking it. Communicate, Communicate, Communicate To be fair, this 1” graph was little more than a decoration on a box, and it does that job perfectly well. Unfortunately, I’ve seen similar graphs (and worse) in blog posts, research papers, and even reputable newspapers.  Every day, it gets easier to make sexy charts, illustrations, and infographics. It’s ok to create something beautiful, but we have to remember that our first job is to communicate. A data visualization should convey useful ideas quickly, because ultimately that’s our job as online marketers. So, think before you open Photoshop. Sign up for The Moz Top 10 , a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

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How Not to Visualize Your Data

The Evolution of Roger

Posted by derric Hello, Moz community! My name is Derric Wise and I am the Art Director here at Moz. After three years here,, I have often been asked the same two questions: How do you pronounce SEOmoz? (It’s not SEEmoz or SUMOZE; it’s simply pronounced “S-E-Omoz.” You can find out more background on the company’s name in one of Rand’s blog posts here .) What’s the story behind your mascot, Roger? The second question is attached to a longer of an answer, which is what this post is all about. Let me introduce you to Matthew Heilman who, as Creative Director in 2010, hatched the idea that eventually led to the creation of our beloved Roger. Without further adieu, let’s hear it from the man himself…       Q : Who are you? Let us know where you hail from and what you do.     My name is Matthew Heilman (insert shameless plug ) and I currently reside in the perpetually damp city of Seattle (go Sonics!). I’m currently the lead UX designer for the mobile properties over at Nordstrom, which is actually a few blocks north of where the main Moz office is. My number one goal at Nordstrom is to make our customers happy by providing them with intuitive and relevant features, with a sprinkling of fun. I guess if you really want to simplify it, you could say that I make it easy for people to buy nice pants while they’re on the move. Prior to being at Nordstrom, I was the Creative Director at the SEOmoz and was the mad scientist behind the creation of Roger.    Q: What inspired you to create Roger?   I remember when I first came to SEOmoz; there was only a handful of people in comparison to the cornucopia of folks there now! With that said, the brand and design were also in their beginning stages. Matt Inman had created a great start and established a consistent design language for the company at the time, which was awesome because I didn’t inherit total craziness. One thing I personally thought that Moz didn’t have at the time was a visual voice or champion for the brand. We did have two things going for us, though: a recognizable logo, and a CEO who was a figurehead in the community.   I had sketched up some random ideas prior to creating Roger, one of which was taking Rand and turning him into a cartoon character. I ditched that direction because I felt that, as a brand, we should create a voice that wasn’t anchored by a real human and had more of a 3rd party role. When thinking of a mascot, I wanted to create something that was a little more fun and approachable. With Roger, I really wanted to create was something that would almost make you feel bad when you thought about leaving; kind of like the feeling you get when you try to leaving your house and your puppy is crying. (But seriously, don’t leave SEOmoz because if you do, then you make puppies cry.) Really what came about was a lovable-looking robot that really made you feel good about the decision you made to be a part of the SEOmoz community.   Q: Where did you get the name Roger?   Honestly, I would love to tell you that it came to me in a dream while I was on a long trek across Tibet, but that one was all Scott Willoughby. Scott was SEOmoz’s Director of Conversion and Retention Marketing during the time that I was working on Roger. He was integral about backing the idea of having a cartoon robot play a role in the brand, and he also had some really stellar ideas about what we could do. I remember brainstorming ideas at the time, and Scott’s suggestion of Roger just seemed to make sense. It really fit the whole lovable robot idea perfectly, in my opinion.   Q: Why a robot and not a camelopard (Google it!)?   Because a camelopard only has +10 stealth and is susceptible to magic attacks, and everyone knows a robot is impervious to magic attacks. Actually, a camelopard sounds pretty sweet. Maybe you guys can add a little antagonist into the mix and make it a camelopard?   In all reality, during the time I was kicking around ideas, the robot just seemed like a good fit with the industry. Something mechanical and a little more sci-fi was more of a natural fit.    Q: What problems were you trying to solve by adding a mascot to the brand?   At the time, there really weren’t too many problems with brand identity that I was trying to address with Roger. My main goal was to steer SEOmoz away from what the rest of the industry was doing, which was having real life spokespeople be the identity behind the brand. At the time, we had Rand who was a figurehead in the industry, but it just seemed too familiar in comparison to what other people were doing with brand recognition. We had a real opportunity as a younger company to try something different and outside of the box.   I think you run into situations with real life spokespeople that are hard to get out of. Perceptions can change on a dime with real life mascots, and it’s sometimes hard to change direction, especially when the spokesperson is your CEO. With Roger, we could always pull back and try something different if it was a massive fail. I also go back to what I previously said about creating a mascot that has these lovable qualities — qualities that appeal to a broad range of people.    Q: In your experience, has the mascot helped the SEOmoz brand?    Most definitely. Having Roger has helped establish SEOmoz into its own sort of brand niche. The fact that we created momentum and recognition with Roger was great; we made a decision as a company to lead in the industry when it came to mascots and visual recognition. It’s tough to set yourself apart from the competition these days, whether with technology innovation or brand innovation. It’s really about seeing what the competition is doing and going into a different direction that is still relevant.   However, I wish it was just as easy as creating a mascot and, wah-lah, you have a recognizable brand. You almost have to tread a fine invisible line with mascots, because you can really get into a situation where you overexpose the mascot and dilute the true focus, which should be that of product innovation and customer service. I think the mascot is really secondary, or even tertiary, to good product design when it comes to visual hierarchy in the brand. A good user experience and useful features is really where the focus needs to be when it comes to the brand of the company; this is really what keeps people coming back.   It’s really easy for people to create a mascot and put it on everything imaginable, but you can get to a point where people just don’t want to see it anymore and it loses its impact. I would almost compare that scenario to an overplayed song like “The Macarena.” I really think SEOmoz has done a great job of not over exposing its users to Roger. Moz has really used Roger as the sort of loveable hook to get people in, but has also focused on the priority of creating great features and providing outstanding customer service.   Thanks, Matt! And there you have it, folks. That’s the backstory of Roger. Let’s all marvel at his work for a second:    However, the story does not end there. Matt and I go way back. I mean WAAAY back — like all the way to second grade back. As you can see, we have always been hard at work creating things together.     When I started at SEOmoz, my first project was to expand the Roger character. I have a background in illustration, so I broke out my trusty pencil and started animating Roger in alternate poses, adding different costumes and situations, the works. To this day, I literally have piles of hand drawn Roger images and assets that we then scan and rebuild in Adobe Illustrator. Currently, we are developing new landscape scenes for Roger to live in, which we call the “Land of Moz” around the office. Ultimately, this expansion to Roger’s lifestyle helped redefine Roger to become the robot we all know and love today.     The changes made to Roger are both minute and drastic at the same time. Rather than list out each difference, I will just show you. After all, I am a visual type of person. Check it out!        Wondering why we chose to remodel Roger? It’s rather simple, really. Roger had become such an important part of our brand identity that he had to have some elements added to enable his scalability as we grew as a company. Roger’s darting eyes and non-emotional facial features were making it easy for some folks (sadly) to make fun of him. I noticed that sometimes when we were having technical issues, comments would be made such as “Oh no, Roger broke this,” which caused me to feel that we had an empathy problem with Roger that needed to be addressed to make sure that he did not go the way of Clippy .   Part of this included a reevaluation how we use Roger in our branding. Roger is a representation of our TAGFEE Code , with an emphasis on “fun.” Using Roger to reject faulty credit card numbers or inform users of a problem with a tool directly contrasts with positive emotional engagement. Therefore, we now use Roger sparingly and strategically to ensure his longevity.    Roger has also recently achieved a healthy dose of anthropomorphism by adding a super simple phoneme chart so he can express emotion more effectively. For you non-designy people out there, a phoneme chart is a fancy name for a list of mouth expressions. We have really seen a difference in the reactions towards Roger after his recent redesign, as minimal as they may seem to be. Roger was huggable before, but now he is irresistible.      Mascots like Roger help with emotional engagement with customers, and they also add authenticity and help users connect with a website on a personal level. If you can empathize with customers and keep users interested, you have created a powerful win for your brand. The fact of the matter is that SEOmoz is filled with lovable robots (which we call “employees”) doing their best to provide an optimal user experience every day. This is what Matt strived to illustrate with Roger back in 2010, and what I am continuing to work towards in 2013.   Sign up for The Moz Top 10 , a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

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The Evolution of Roger